You’re ready to start therapy, but understanding and securing insurance coverage can be complicated. Humatrope DirectConnect helps you feel prepared to meet challenges that may arise, gives you support to help you face them, and keeps your family moving forward on your Humatrope journey. From navigating insurance coverage to providing support during therapy, we’ll help you throughout the entire journey.
Helping eligible patients save on Humatrope
The Humatrope Co-pay Program is just one of the many ways we provide support to patients and families during the treatment journey.
This card is frontloaded with an annual $2400 balance that’s available from the start, so you can use as much as you need to cover your monthly Humatrope costs.* See below for full eligibility criteria. Governmental beneficiaries excluded, terms and conditions apply.†
Already have a Humatrope co-pay card? Activate it here.Activate card
If you have any questions about the Humatrope Co-pay Program, please call 1-866-923-1953, Monday through Friday 8 AM - 8 PM Eastern time. This offer may be terminated, rescinded, revoked, or amended by Lilly USA, LLC at any time without notice.
†Terms and Conditions
By using the Humatrope Savings Card (“Card”), you attest that you meet the eligibility criteria, agree to and will comply with the terms and conditions described below:
Offer good until 12/31/2022. Patients must have commercial drug insurance coverage for Humatrope to pay as little as $0 for a 30-day supply of Humatrope. Offer subject to an annual cap of $2,400. Offer void where prohibited by law. Patient is responsible for any applicable taxes, fees, or amounts exceeding monthly or annual caps. This offer is invalid for patients without commercial drug insurance or whose prescription claims for Humatrope are eligible to be reimbursed, in whole or in part, by any governmental program, including, without limitation, Medicaid, Medicare, Medicare Part D, Medigap, DoD, VA, TRICARE®/CHAMPUS, or any state patient or pharmaceutical assistance program. This offer is not valid for: Massachusetts residents if an AB-rated generic equivalent is available; California residents if an FDA-approved therapeutic equivalent is available. Available only in the US and Puerto Rico for residents of the US and Puerto Rico. By accepting this offer, you agree that if you are required to do so under the terms of your insurance coverage for this prescription or are otherwise required to do so by law, you should notify your insurance carrier of your redemption of this Card. This offer cannot be combined or utilized with any other program, discount, discount card, cash discount card, coupon, incentive, or similar offer involving Humatrope. It is prohibited for any person to sell, purchase or trade; or to offer to sell, purchase or trade, or to counterfeit this Card. This offer may be terminated, rescinded, revoked or amended by Lilly USA, LLC at any time without notice. Card activation required. This Card is not health insurance. This Card expires on 12/31/2022.
TRICARE® is a registered trademark of the Department of Defense (DoD), DHA.
On the Humatrope journey, you don’t have to walk alone. Even when the journey seems confusing or challenging, you’re supported by people who specialize in knowing how to move ahead. On your Humatrope journey, we are on your side. Your dedicated Case Manager is focused on supporting and guiding you through each step—from investigating benefits and appealing denials to setting up injection training and providing ongoing support. Call 1-84Humatrope (1-844-862-8767) to speak with a Case Manager to learn more.Call 1-84HUMATROPE
Your dedicated Case Manager has insurance experience — specifically trained to understand how to work with insurance companies — who will be your personal advocate to help you navigate through the insurance process.
Benefits investigation with Patient Authorization Form
Before Humatrope DirectConnect can contact you and begin working with your case, we must have your consent. We can do this a few ways. You can provide your permission via the electronic Patient Authorization Form below or by downloading a copy of the Patient Authorization Form and returning it via fax (800) 642-5442), email ( email@example.com ), or mail to: Patient Authorization Form, PO Box 220301, Charlotte, NC 28222.Sign and submit form
After we receive your permission, we can contact the insurance company on your behalf to request insurance coverage, which is called a prior authorization. Sometimes this is approved and sometimes it is denied. For prior authorization denials, eligible patients may also get support throughout the appeals process from Humatrope DirectConnect. Our Appeals Specialists are medical professionals with insurance experience who are able to help you:
- Understand the appeals process and how to work through it
- Write 1st- and 2nd-level appeal letters for eligible patients, review them with your doctor for approval, and submit them to insurance companies
- Your dedicated Case Manager will continue to serve as your main point of contact, and will follow up and provide updates to keep patients, caregivers, and doctors aware of the appeal case status.
Children who need growth hormone treatment need to start while they still have time to grow. Humatrope FastTrack is a program that helps eligible patients* start Humatrope as soon as possible. If you qualify and your doctor agrees, Humatrope FastTrack can help you receive Humatrope at no charge throughout the claims process while you’re waiting for approval.
We'll stay in touch to offer help throughout your treatment experience, with updates on your insurance coverage status, follow-up while you start treatment, and assistance when it’s time to reauthorize your Humatrope prescription coverage.
Coping with therapy
Talking With Your Child About Therapy
You know your child better than anyone else, and talking often helps keep it that way. Throughout treatment, here are some tips to keep the conversation going.
Talk About Expectations. Keep your child involved from the start, and make sure you both know what to expect by talking with your healthcare professional. Kids who know what to expect from the start may have more of a reason to stick with their therapy.
Learn More Together. As you learn about growth and treatment, share what you discover with your child. This can help guide kids to the right kind of information, and help them feel more in control of their growth.
Keep Track of Questions. Answer questions as best you can, and write down questions you can't answer. Let your child ask the questions at the next doctor's visit — children may feel more in control if they understand what's going on.
Connect With Friends. Support groups throughout the country have programs focused on kids on a similar growth treatment journey, and they often meet once a year—giving you both a chance to learn more, connect with other families, and make new friends who can understand what you're going through.